We are open as of the 8th of June and will be contacting patients who have had pain emergencies during the lockdown period first. Emergency appointments will only be arranged by telephone in advance.
We are only able to provide limited services due to social distancing and the fact that aerosol generating procedures are limited at this time.
Once the National COVID threat level decreases our services will expand into more routine dentistry including seeing patients with incomplete treatment. However, as we are currently in a phase of sustained COVID transmission, the service has to be limited.
We will try to contact you at that time however please feel free to call back later in the month for an update.
Our practice does not yet accept any new appointments from patients for now. We continue to provide advice and triage to patients as normal, referring them to existing Urgent Dental Care Centres for emergency care as appropriate.Please do not attempt to make a new appointment or attend practices in person for any reason unless you are asked to do so.
We will be contacting patients to let them know about the approach we are taking.We will be prioritizing patients in greatest need of care , as well as those whose current course of treatment was interrupted by the coronavirus pandemic.
If you have a dental emergency or need advice then please contact our telephone triage service by calling the practice on 0117 9637670 or sending us an email at firstname.lastname@example.org . Should you have any administrative queries email us at email@example.com.
We just wanted to be clear that this may not be business as usual. The treatments you are offered may be different to those you received before, depending on staff and equipment available. It will take some time before services return to what you previously experienced as normal. Please be patient.
Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.
Infection control has always been a top priority for our practice and you may have seen this during your visits to our surgery. Our infection control processes are made so that when you receive care, it's both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.
Our practice follows infection control guidelines made by the governing bodies. We are up-to-date on new guidance that has been issued. We do this to make sure that our infection control procedures are current and adhere to recommendations.
You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:
• Our practice will communicate with you beforehand to ask some screening questions. You'll be asked those same questions again at your appointment
• We have hand sanitiser that we will ask you to use when you enter the practice. You will also find some in the reception area and other places in the practice for you to use as needed.
• We no longer offer magazines, children's toys and so forth, since those items are difficult to clean and disinfect
• Appointments will be managed to allow for social distancing between patients. That might mean that you're offered fewer options for scheduling your appointment.
We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.
How you can help:
The patient should use the toilet before attending the practice
The patient should bring their own pen (if need to sign paper forms)
The patient should bring their own mask
The patient should only bring minimal belongings into the practice with them
The patient should attend alone wherever possible or with one other person if absolutely necessary
More vulnerable patients should wear a simple face covering when they attend
The patient can only enter the building when summoned by phone/SMS or at the agreed time
The patient will be met by a team member wearing appropriate PPE who will check their medical history
Patients will be screened using the standard COVID-19 screening questions and if covid possitive will be referred to an appropriate center (if it is an emergency) or advised to self-isolate
The patient must use the hand sanitiser and put on a disposable mask when entering the building from the PPE station inside the front door
If not using pre-payment/online payment, then payment for should be taken in advance of the dental appointment
If not using emailed digital forms the patient should use their own pen to sign paper forms or to use signature epad (which is then sanitized)
Patient to comply with the social distancing markers at reception etc.
The patient should then be escorted directly into the surgery
Any patient belongings should be placed in a designated area which will be disinfected after use -
Once entering the surgery, the patient is asked to retain their face mask (if provided) until the end of the appointment
At the end of treatment, the patient should leave the room immediately, dispose of PPE in a clinical waste bin and perform hand santisation using alcohol gel placed outside the door
The patient collects their belongings from the designated area, and is escorted to the practice exit
Omega Dental Team